This policy applies to the Smart Hive Labs websites and services that link to it. A specific product or customer engagement may have additional privacy terms; those terms apply where they expressly supplement this policy.
Information we collect
We may receive information you choose to provide when you contact us, request a quote, subscribe, apply for a role, or work with us. This can include your name, email address, phone number, organization, project details, and the contents of your message. Our website and service providers may also collect technical information such as IP address, browser and device details, pages viewed, referring pages, and approximate usage events.
How we use information
We use information to respond to enquiries, prepare proposals, provide and support services, communicate about projects, maintain website security, understand site performance, and meet legal obligations. We do not sell personal information.
Cookies, analytics, and similar technologies
Our websites may use essential technologies to operate, remember preferences, protect forms, and measure traffic. This website uses Google Analytics and Vercel Analytics. These providers may receive technical and usage information under their own privacy terms. Browser settings can limit cookies, although some features may not work as intended.
Sharing and service providers
We share information with service providers that help us host and secure our websites, process enquiries, provide analytics, communicate with you, or deliver contracted work. We may also disclose information when required by law, to protect people or our rights, or as part of a business transfer. Providers are expected to use information for the services they perform for us.
International processing
Smart Hive Labs operates from Ghana, West Africa. Our service providers may process information in other countries. Where required, we take reasonable steps to use appropriate safeguards for cross-border transfers.
Retention and security
We keep information for as long as needed for the purposes described here, including responding to you, delivering services, keeping business records, resolving disputes, and meeting legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or limit certain processing. You can also unsubscribe from non-essential communications. Contact us to make a request; we may need to verify your identity and applicable exceptions may apply.
Children
Our general websites and services are intended for businesses, adults, and general audiences; they are not designed to collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
Third-party websites and services
Our websites may link to third-party sites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.
Changes and contact
We may update this policy as our services or legal obligations change. The current version will be posted on this page with its effective date. For privacy questions or requests, email support@smarthivelabs.dev.